1. Overview
At Rooikat.io, we strive to maintain complete transparency in our project onboarding, engineering billing, and ongoing support services. This Cancellation and Refund Policy outlines your rights and responsibilities regarding setup deposits, ongoing maintenance subscriptions, and contract terminations.
2. Initial Project Setup Fee & Deposit Policy
- Non-Refundable Deposit: To secure dedicated engineering time and initiate project design, a $150 USD upfront deposit is required. Once design or development work has commenced, this $150 deposit is strictly non-refundable under any circumstances, serving as compensation for allocated time and resource commitment.
- Mid-Project Cancellation: If the client chooses to cancel the project at any stage prior to official production launch: The client is immediately released from paying the remaining project balance. Rooikat.io retains the initial $150 USD deposit. No source code, project design files, or live production deployments will be delivered or transferred to the client.
3. Monthly Maintenance Subscription (WaaS) Cancellations
- No Long-Term Lock-in: Our Web-as-a-Service (WaaS) maintenance plans ($99/mo or $109/mo) operate on a flexible, month-to-month basis with no mandatory long-term commitments.
- Advance Billing Notifications: Subscribers will receive an automated email notification 7 days prior to their upcoming monthly renewal charge.
- Cancellation Requests: Clients may cancel their recurring subscription at any time by sending a written notice to hello@rooikat.io.
4. Refund Grace Period for Monthly Subscriptions
- 7-Day Grace Period: If a recurring subscription payment processes and the client submits a cancellation request within 7 calendar days following the transaction date, a full refund for that billed cycle will be issued.
- Cancellations After 7 Days: If a cancellation request is submitted after the 7-day grace period has elapsed: No partial or prorated refunds will be granted for that billing cycle. The maintenance, uptime monitoring, and CMS environment services will remain active until the end of the paid monthly period. Subsequent automated recurring charges will be immediately terminated.
- CMS Deactivation Note: Upon final termination of a Pro CMS subscription, the managed Sanity.io Studio environment and content database hosted under Rooikat.io will be permanently deactivated, as outlined in our Terms of Service.
5. Contact Us for Refund Requests
To request a subscription cancellation or inquire about a refund within the eligible grace period, please contact our support team at:
- Entity: Rooikat.io
- Email: hello@rooikat.io